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What it is for

The customer picks a time on their own, with no login, through a calendar link. Canceling and rescheduling also work through a link.

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Who can do it

The customer does not need an account. To get and set up the link, the person needs access to the Calendar Settings (creating and configuring a calendar is for the Owner or Admin). It appears if the agency has enabled the Public booking page submodule for the organization.

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Where to click

In Calendar, Settings tab, choose the calendar. Under Public link use Copy link (“Link copied”). The format is /book/<organization code>/<slug>; the old /book/<slug> also opens. If the agency uses its own domain, it opens there.

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Step by step

1

Copy the link

Click Copy link and send it to the customer, for example on WhatsApp.
2

Review the questions (optional)

Under Booking questions, Add question (short text, long text, email, phone, list or checkbox). Without questions, /book asks only for name and WhatsApp. The answers are kept on the appointment.
3

Test by opening the link

Open it in an incognito window and check the times.

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What the customer sees

  1. WITH WHOM, if there is more than one professional (or Any professional).
  2. Choose a time, with See next free days. Times appear in the time zone shown in the footer.
  3. Continue, then Your details: name, phone, email when requested and Note (optional).
  4. Book (Confirm booking). “Booked!” appears with Add to my calendar, and the confirmation arrives on WhatsApp.
If the calendar charges up front, Pay … and confirm appears (the amount is shown on the screen). Confirmation and reminder messages can carry the link to reschedule. There is also a cancellation link.
  • Cancel: the page shows Cancel appointment, a “Cancellation reason (optional)” field and Confirm cancellation. Afterward, “Appointment cancelled” appears with Book again.
  • Reschedule: the customer picks a new time and clicks Confirm new time. “Appointment rescheduled” appears with the New reference.
The confirmation also says: “Need to change? Reply to the WhatsApp message.”

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What happens next

The appointment goes into the Calendar like the others. With Google connected, it becomes an event there.

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Common errors

  • “That time was just taken”: someone confirmed first. The details stay filled in; choose another time.
  • “Calendar not found”: check the link.
  • “This booking link is out of date”: ask for the new link.
  • “Appointment not found”: “The link may have expired or been changed.”
  • “No available times in the coming days.”: check the availability.
  • “This professional is no longer available through this link”
  • “We could not confirm”: “Your time slot has not been reserved yet.”

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Next step