What it is for
The You area, inside Settings, holds the choices that apply only to you: photo, how you get notified, language and screen theme. Whatever you change here does not change anything for the rest of the team.Who can do it
Everyone who uses the app: Owner, Admin, Supervisor and Operator. Each person changes only their own choices. Name and email are managed by the agency, in the portal, and appear as read-only.Where to click
In the menu, open Settings and go into the You area. The items are Profile, Notifications, Security, Signature, Language and Appearance. If you prefer, use the Search settings… box and type, for example, “sound”. The User menu also has Profile Settings.Step by step
1
Change your photo and check your presence
In Profile, on the Photo and name card, click Change photo and choose a JPEG, PNG or WebP image of up to 2 MB. Then click Save profile. To go back without saving, use Discard; to remove the photo, use Remove photo. Further down, under Presence, choose Online, Away or Offline. When Away, you do not receive new conversations from the queue and your current ones stay with you. When Offline, you are out of service and appear as offline to the team.
2
Choose the alert sound
In Notifications, turn on Play sound on new message and, under Choose the sound, click one of the options: ICQ, MSN, iPhone, WhatsApp or WhatsApp Web. When you click, the sound plays as a preview. The sound works while the app is open.
3
Adjust alerts by type
In the Notifications by type table, each type of alert has three switches: In the notification center, Sound and Browser. Turn them on or off as you like. A switch that cannot be changed shows Always enabled. Each change shows Saved. Under Call sounds, turn Play sounds during the call on or off.
4
Choose the language
In Language, under Interface language, click Português (Brasil), English or Español. The screen changes right away and the language is saved on your profile. Just below, Notification language sets the language of emails and alerts; choose one and click Save. It does not change the screen language.
5
Choose the theme
In Appearance, choose Light, Dark or System. System follows your computer’s light or dark setting.
What happens next
- Your photo and name appear in your internal identification in conversations. If Signature is on, your name is also added at the start of the text sent to the customer over WhatsApp. In Signature there are two switches: Show my identification internally and Sign messages sent to the customer, with a preview of what the customer receives.
- The theme applies to you, in this browser, and changes right away.
- In Security, you can turn on Two-step verification with an authenticator app. STChat does not generate recovery codes; that is why the screen suggests adding a second app.
Common errors
- Image too large or Select an image file.: choose a smaller image file.
- Failed to save the profile.: try again. If it keeps happening, tell the agency.
- Failed to save notifications: the change was not saved. Click the switch again.
- Your browser is blocking notifications. Allow them in the site settings.: the browser alert does not show while the block is active.
- Couldn’t save. Please try again.: appears when saving the notification language.
- Presence unavailable right now: the rest of the profile works; try again later.