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What it is for

You upload the file once and reuse it in chat, forms and Flows. Files are organized in collections.
Files are accessible by link. Do not upload personal documents (ID cards, tax IDs, contracts).

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Who can do it

Anyone with access to the Library tab in the Marketing menu. Editing is limited: the text warns that you only edit your own files, and the server also checks the permission. Files in use can only be archived by the administration.

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Where to click

Marketing › Library. On the left are the Collections (All assets, Archived and your own) and the Storage meter. Filter by All, Images, Videos, Audio or Documents.

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Step by step

1

Choose the collection

Click a collection so new files go into it. To create one, use Create collection.
2

Upload

Click Add media, or drag the files onto the screen. The screen accepts JPG, PNG, WEBP, GIF, MP4, MP3, OGG and PDF, up to 64 MB each.
3

Follow the upload

A panel shows the progress. You can browse the app: the upload keeps going.
4

Find and use

Use Search assets and Sort files (Recent, Name, Size). Click the file to see the details, the Alt text and the Public link, with Copy link.
5

Organize

Select several files and use Move to send them to another collection, or Archive / delete selection.

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What happens next

The files become available to choose from in other places. In forms, for example, Choose from library appears. A file marked In use cannot be deleted: archive it to take it out of the library without breaking where it already is. Restore brings an archived file back. Deleting a collection moves its files to No collection.

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Common errors

  • “File type not supported in the library”
  • ”… the limit is 64 MB”
  • “Empty file”
  • “No space left in the library” / “The library is full”: delete files you do not use or use Ask for more space.
  • “Upload interrupted · try again”
  • “The library is unavailable right now. Nothing was uploaded.”
  • “Your session has expired. Sign in again to open the library.”
  • “A collection with this name already exists. Choose another name.”
  • “You do not have permission for this action.”

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Next step