What it is for
Under Settings › Artificial intelligence you add the key of each AI provider (OpenAI, Groq, Gemini, Fish Audio) and turn on the Copilot’s media reading: transcribing audio, describing images and summarizing PDFs the customer sends. The key serves the Copilot, the Agents and Voicer AI. Set it up once per provider.Who can do it
Owner and Admin can change it. The other roles can only view. The Agents and Voicer AI items in this area depend on the modules enabled by the agency: when they are missing, the screen says “Talk to your agency”.Where to click
Settings › Artificial intelligence: Copilot, Agents, Voicer AI and Keys and providers. Copilot · media reading opens from the link inside the Copilot page. Shortcut: in the AI Agents, Keys and providers live in Settings. Keys are stored per WhatsApp; choose the WhatsApp in the selector.Step by step
1
Open Keys and providers
Choose the WhatsApp under Select WhatsApp.
2
Paste the key
On the provider, click Add, then Paste the key and save. “Key saved” shows up. Once saved, it is never shown in full again.
3
Turn on media reading
Under Copilot · media reading, turn on each type: Audio (Transcription), Images (Description) and PDFs (Summary). Choose the AI provider for each one.
What happens next
When turned on, the received content is processed and the text shows up next to the message. The Agents use the Organization keys, which apply to all inboxes and take priority over the inbox key. Only the last 4 characters of a key are shown.Common errors
- No API key configured for the provider. Add one in Keys and providers; without the key, the provider does not show up to be chosen.
- That key does not look valid. Check it and try again.
- Failed to save key / Failed to remove the key.
- Removing the key makes the inbox’s Copilot and Agents stop until you add another one.
- Couldn’t load the keys or media reading. Use Try again.
- Search key missing. The agent’s knowledge base needs an OpenAI or Gemini key.