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What it is for

You write now and the system sends at the time you choose, inside the conversation itself.

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Who can do it

Only the Owner decides about overdue scheduled messages: the screen says “Only the Owner decides overdue scheduled messages.”

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Where to click

  • To schedule: in the conversation, at the Schedule message icon (Schedule send) next to the message field.
  • To see the overdue ones: in Chats, the Overdue scheduled messages screen (address /inbox/programadas), which the bell notice also opens.

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Step by step

1

Write the message

Type the text first. Without text, the button is turned off and shows: “Write the message first to schedule the send”.
2

Choose when to send

Click Schedule send. Use a shortcut (In 1 hour, Today at 6:00 PM, Tomorrow at 9:00 AM) or fill in Date and Time. The time must be in the future.
3

Confirm

Click Schedule. Message scheduled for the chosen date appears.
4

Follow or cancel

In the conversation, a strip shows Scheduled for the time. Use Cancel scheduled send to give up.

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What happens next

  • At the scheduled time, the message goes out through the conversation’s inbox. The strip shows Sending now… and then disappears.
  • If the send fails, the strip shows Scheduled send failed and the Reason. Use Dismiss notice to remove the strip.
  • If the message did not go out on time, it becomes Overdue · was for the time. Nothing goes out by itself. The Owner chooses:
    • Send now: if the conversation has more than one inbox, choose in Send now via which inbox to send from.
    • Cancel.
  • The Overdue scheduled messages screen lists them all, with the counter (for example “2 overdue”) and the Open conversation link. When there are none, it shows No overdue scheduled messages.
Dates and times appear in the time zone of each user’s browser.

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Common errors

  • Choose a time in the future. The date or time has already passed.
  • Failed to schedule message. Try again.
  • Only the Owner sees this list. Ask the Owner to decide on the overdue ones.
  • This scheduled message was already decided. Someone else already sent or canceled it.
  • Sent, but the channel did not confirm delivery. Check in the conversation whether the message arrived.
  • The channel asked to wait. The message stays overdue; try again in a few minutes.
  • The organization is blocked from sending right now. Talk to whoever administers the account.
  • You are not in this conversation’s inbox. Choose an inbox you are in.

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