What it is for
In Broadcasts, each recipient gets the message with their own data in place of the variables, such as the name and the contact fields.Where to click
Chats › Broadcasts (the tab shows up if the agency enabled the Broadcasts module for the organization). Click New campaign and go through Who to send to, What to send, When and pace and Review and start. In What to send, the Variables: line sits right below the text.Variables you can use
Write the variable in the text, with single braces ({nome}) or double braces ({{nome}}):
The English names
{name}, {firstName} and {lastName} also work, and both styles can be mixed in the same campaign.
A variable with no value on the contact comes out empty, never raw: nobody receives {primeiro_nome} written in the message. This applies to every variation of the broadcast, including media captions.
What happens next
- The preview in Review and start shows the first recipient’s name (or an example) in place of the name variables.
- If the system cannot build a recipient’s message, that recipient is marked as failed, with the reason, and the campaign moves on to the others.