What it is for
The Billing screen shows what the agency pays STChat: the plan and the extras. Here you see this month’s invoice, download previous ones and change the card.Who can do it
The Owner sees the card and changes the payment method. For the other roles, this appears: “Only the Owner sees the card and changes the payment method.” The Admin sees the invoice.Where to click
In the portal, open Billing (address/faturamento).
What the screen shows
- Your invoice for (month): the total so far and the date it closes.
- Active organizations, Instances in use and Approved requests.
- The Invoice section for the month, with the table Item, Qty. and Value, and the Total so far.
- Previous invoices, with month, amount and status: Open, Paid, Overdue or Voided.
- Payment method, with the card on file.
- On the side, Buy from STChat and Next charge (date, expected amount and card).
Step by step: change the card
1
Open Payment method
In the Payment method section, see the current card.
2
Click Change
With no card, the button is Add card. You go to a secure payment page.
3
Save the new card
Go back to the portal. The new card applies to the next charges.
Step by step: download a previous invoice
1
Go to Previous invoices
Find the month in the list.
2
Download the PDF
Click the download icon next to the status (Download PDF).
What happens next
The charge goes to the card on file on the Next charge date. To buy more instances, use Buy under Buy from STChat; see Buy instances. Dates appear in your browser’s time zone.Common errors
- “(Month) invoice is overdue. Update the card so the portal is not suspended.” Click Change card.
- “Could not load billing.” Use Try again.
- “Billing not available yet.”
- “no card on file”: add a card under Payment method.