What it is for
The Buy instances and add-ons screen gathers what the agency buys from STChat at the catalog price to resell to clients with its own margin: instance packs and add-ons.Who can do it
Only the Owner buys. Add-ons require an active Supporter Plan and a card on file: “Add-ons only with an active Supporter Plan and a card on file.”Where to click
In the portal, open/portal/extras, or click Buy from STChat in Billing.
Step by step
1
Check your usage
The top says how many instances you use, how many are included and how many come from packs.
2
Choose an instance pack
Under Instance packs, use One more and One less. For the purchase steps, see Buy instances.
3
Choose add-ons
Under Add-ons, choose the item and the Client organization (Pick the organization). Prices are the catalog ones. Some apply per client, per month; others are one-off and credit the client’s wallet.
4
Pay
Check the Summary and click Pay. You pay on the secure payment page, one pack at a time.
What happens next
A completed purchase shows: “Purchase done. The instances show up in a few seconds.” Under What you already bought, you can use Cancel at period end (instance pack) or Remove (add-on). A canceled pack ends at the end of the paid period.Common errors
- “Fix the Supporter Plan payment to buy extras.”
- “Add a card in Supporter Plan › Change payment method.”
- “The card was declined. Change the payment method and try again.”
- “Only active Supporter Plan agencies can buy extras.”
- “Check the chosen items (organization and quantities).”
- “Add-ons are not available yet.”
- “Buying extras unavailable right now.”