> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Subaccount users and permissions

> The four organization roles (Owner, Admin, Supervisor and Operator), what each one sees in Settings and how to change a role.

## What it is for

Each person in the organization has a role. The role decides what the person sees and what they can change. In **Settings**, the line at the top shows yours: "organization · your role: Owner" (or Administrator, Supervisor, Operator).

## Who can use it

The Owner and Admin change roles, and only when the agency has enabled team management. Without that, the **Members** screen says the agency manages the team and offers **Talk to the agency**. See also [Users and roles](https://docs.stchat.app/en/agencias/usuarios-e-papeis.md), on the agency side.

## Where to click

**Settings › Organization › Members** lists the people and roles. **Settings › Organization › Access control and wallets** sets which numbers each person sees.

## Step by step

What the screen says about each role:

| Role | What the screen confirms |
| - | - |
| Owner | Invites, changes roles and sees plan and billing. Only changes role through the **Make Owner** action. |
| Admin (Administrator) | "Everything in the organization except Owner and billing." Creates and edits tags, works with Payments and almost all Settings. |
| Supervisor | "Sees the team and conversations; doesn’t change settings." Sees Service (SLA) as read-only. |
| Operator | "Handles the inboxes and portfolios they receive." Does not see Service (SLA), does not open AI agents and sees the Members list without emails. |

**1. Invite or change a role**

In **Members**, click **Invite person**, type the **Email**, choose the **Role** and click **Send invite**. The invite is valid for 7 days. For someone who already has a login, only a notice arrives, with no link. To change a role, open the person's menu (**Actions for** and the name), click **Change role**, choose and click **Save role**.

**2. Make another person Owner**

Only the Owner sees **Make Owner**. The system sends a 6-digit code to your email, valid for 10 minutes. Type the code and confirm. The person gets the same powers as you, and you remain Owner. To step down, use **Stop being Owner**: you become Administrator. If you are the only Owner, the screen asks you to make another person Owner first.

**3. Limit what each person sees**

In **Access control and wallets**, choose the numbers each person sees and the portfolio (only their own customers or everyone's). With the control off, everyone sees as before. In **Members**, the label shows **Full access** (sees everything released for the role) or **Assigned only** (only where they are owner, assignee or follower).

## What happens next

* The role takes effect immediately for the menus and for Settings. A tab the role cannot open disappears from the panel; someone who arrives through a link gets "You don't have access to this area".
* A module that is turned off or hidden for the role appears as "No access to this module" or "Module not enabled for this organization". It appears if the agency enabled the module for the organization.
* To remove someone, use **Remove from the organization** in the person's menu.

## Common errors

* **You can't give a role above your own.**: ask the organization's Owner.
* **Only the Owner can change the role of or remove another Admin.**
* **... is the only Admin. Make another person Admin first.**
* **The Owner can’t change role or leave here. Use Make Owner.**
* **The agency manages this organization’s team. Talk to it.**
* **Incorrect code** or **This code expired**: ask for a new code.
* **This organization’s plan allows ... users; upgrade the plan or remove someone.**

## Next step

* [Organization settings](https://docs.stchat.app/en/subcontas/ajustes-da-organizacao.md)
* [Assign, transfer and resolve](https://docs.stchat.app/en/subcontas/atribuir-e-resolver.md)
* [How to invite organization users](https://docs.stchat.app/en/agencias/convidar-usuarios-da-organizacao.md)


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