> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels screen

> See all the organization's channels, filter, connect, reconnect and open the Manage panel.

## What it is for

To show, on a single screen, the places where your customers talk to the organization and the status of each one. Conversations from all channels arrive in Chats.

## Who can use it

All roles see the list. **Connect channel**, **Connect**, **Reconnect** and **Disconnect** are for the Owner and Admin ("Only the organization Owner or Admin can disconnect.").

If the agency has not enabled any channel yet, "No channel enabled yet" appears, with **Talk to the agency** and **Refresh**.

## Where to click

**Settings › Channels** (address `/settings?section=channels`).

## Step by step

**1. Choose the view**

Under **View**, switch between **List** and **Cards**. The system remembers your choice.

**2. Search and filter**

Use **Search by name or number**, the **Type** filter (All, WhatsApp, Instagram, Google, Others) and the **Status** filter. Each option shows how many channels it has. If nothing matches, "No channel with these filters" appears with the **Clear filters** button.

**3. Change the pagination**

Under **Per page**, choose 12, 24 or 48. At the bottom, use **Previous**, the numbers and **Next**.

**4. Open the channel**

On a connected channel, the button is **Manage**. On the others, **Connect** or **Reconnect**.

### What each column shows

**Channel**, **Account**, **Instance**, **Status**, **Last activity** and **Action**. Last activity appears as relative time, or "—" when there is no data. Times follow the browser's time zone.

The statuses are **Connected**, **Connecting**, **Disconnected**, **No information** and **Waiting for connection**. At the top of the screen, a summary counts how many channels are in each one.

### WhatsApp Manage panel

It opens beside the screen, with the tabs **Overview**, **Settings**, **Official** (only on an Official inbox) and **History**. In Overview there are **Activity** (**Last activity**, **Open conversations**) and **Connection**. At the bottom: **View conversations** and **Restart**. Under **Settings** is the [Number warm-up](https://docs.stchat.app/en/subcontas/aquecimento-do-numero.md).

The **Restart** button is for when the connection dropped.

### Disconnect

In the row's ⋯ menu, **Disconnect** appears only for WhatsApp by QR (not Official, not Fusion). Confirm in "Disconnect (name)?". New messages stop arriving through this channel until it is connected again. Existing conversations stay. "(name) disconnected." appears.

### "Module off" badge

When the agency turned off the channel's module, the row stays in the list with the **Module off** badge, and **Connect**/**Reconnect** are blocked. Conversations continue. To connect, ask the agency to turn the module on.

## What happens next

The list updates with the new status. The ⋯ also has **View history** (WhatsApp only), which opens the inbox's timeline.

## Common errors

* "Could not load the channels": use **Try again**; if it continues, talk to the agency.
* "This channel is unlinked by the agency, not here."
* "This channel is no longer linked to this organization."
* "Could not disconnect. Try again."
* "Only the organization Owner or Admin can connect."

## Next step

* [How to connect WhatsApp by QR code](https://docs.stchat.app/en/subcontas/conectar-whatsapp-por-qr.md)
* [How to connect Instagram](https://docs.stchat.app/en/subcontas/conectar-instagram.md)
* [Disconnected channel](https://docs.stchat.app/en/subcontas/canal-desconectado.md)
* [Instances and channels (for the agency)](https://docs.stchat.app/en/agencias/instancias-e-canais.md)


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