> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice numbers

> Turn on Voicer for each number, set who can call, how calls ring and the recording rules.

## What it is for

To choose which numbers make and receive calls, who can call from them and how calls ring for the team.

## Who can do it

**Owner and Admin** change numbers, routing, hours, recording and redial. The **Supervisor** only gets into **Teams and breaks**. Numbers and Voicer are contracted through the agency: if the number is not enabled, the **Ask your agency** button appears in the list.

It appears if the agency has enabled the Voice module for the organization.

## Where to click

**Call Center › Numbers and Voicer** opens the **Settings**. The tabs are **Numbers**, **Routing**, **Hours**, **Teams and breaks**, **Recording and access** and **Redial**.

Receiving can also be turned on in **Settings › Channels › Calls**.

## Step by step

**1. Connect the number**

Under **Numbers**, the **Add number** button takes you to **Settings › Channels**. If the list shows "No connected number.", start there.

**2. Turn on Voicer**

On the number's row, click **Open**. Under **Voicer for this number**, use **Turn on Voicer**. The **Voicer** column shows **Active** or **Not active**.

**3. Turn on receiving**

Under **Number receiving**, turn the number on for the whole team. Anyone who does not want calls to ring in their own tab uses **Ring calls in this tab**.

**4. Define who can call**

Under **Who can call from this number**, use **Manage members**. Managers can always call; Operators only from the numbers where they are members.

**5. Choose how calls ring**

Under **Routing**, choose **Everyone rings at the same time** or **Directed offer** (one person at a time, with an offer time you set). Under **If nobody accepts**, choose **Ring everyone** or **Record as missed**.

**6. Save**

Each card has its own **Save** button.

## Other number settings

Under **Open**, the number has the tabs **List dialing**, **Recordings**, **Widgets**, **Coach and analysis**, **Voice broadcast** and **Advanced**.

* **Recordings**: listen, download and ask to **Analyze**. Who can listen: Owner, Admin and Supervisor.
* **Widgets**: a call button to paste on your website. You can limit the **Allowed domains**.
* **Coach and analysis**: tell us about your business so the tips make sense, and choose emails to receive the **Email summary**.
* **Recording and access** (in Settings): the text of the recording notice to the customer and the retention period. After the period, audio and transcript are deleted; date, duration and result stay.
* **Redial**: when turned on, the system tries again by itself if the call fails or nobody answers. It comes turned off.
* **Teams and breaks**: create teams and set the limits for each break reason (**Lunch**, **Break**, **Meeting**).
* **Hours**: the team's days and hours and the operation's time zone.

## What happens next

With Voicer on and receiving turned on, the number rings in **Call Center › Now**. Turning Voicer off makes the number stop making and receiving calls; recordings and settings are kept.

## Common errors

* **"Not confirmed"**: the system does not yet report whether the number receives calls. Use **Refresh** and try again in a few minutes.
* **"This number is not released for you"** Ask the Owner or an Admin to add you under **Who can call from this number**.
* **"All channels in use"** with no open call: use **Release channels**. This ends all open calls on the number, even real ones.
* **"This number does not make calls yet."** On the Official WhatsApp, calling depends on Meta validating the number. See [Official WhatsApp](https://docs.stchat.app/en/subcontas/whatsapp-oficial.md).

## Next step

* [Make and receive calls](https://docs.stchat.app/en/subcontas/fazer-e-receber-ligacoes.md)
* [Call history and quality](https://docs.stchat.app/en/subcontas/historico-e-qualidade-das-ligacoes.md)
* [List dialer and voice campaigns](https://docs.stchat.app/en/subcontas/discador-e-campanhas.md)


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