> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp groups in the Inbox

> See and reply to your WhatsApp group conversations and understand what is different from customer conversations.

## What it is for

Messages from the WhatsApp groups of your numbers show up in the Inbox, separate from one-to-one conversations. That way you can follow and reply to a group without mixing it with the customer queue.

## Who can do it

Anyone with access to the inbox (the WhatsApp number) can see and reply to its groups: "Anyone with access to the inbox can see and reply."

The **Groups** tab does not depend on a module and shows up for all organizations. The agency can hide it in the portal (a client interface option). If it does not show up, talk to your agency.

## Where to click

* In **Chats**, the **Groups** tab in the tab bar (in narrow lists, it sits inside **More**). It shows one card per group, with the new messages.
* At the top of the Inbox page there is also the **Groups** tab, with the groups as cards and their management (**Open the Groups module**).

## Step by step

**1. Open the Groups tab**

Click **Groups**. The number next to it shows groups with unread messages. Muted groups only count when someone mentions you.

**2. Open the group**

Click the card or the row. The row shows **WhatsApp group**, the number of participants and **You were mentioned** when that applies.

**3. Reply**

Write in the message field as in any conversation. See [How to reply to a conversation](https://docs.stchat.app/en/subcontas/responder-conversas.md).

**4. See the group details**

Open **Group details** to see the inbox, the **Participants** and who is an **Admin**. To manage the group, use **Manage in the Groups module**.

## What is different from a customer conversation

The panel warns: "Groups don't go into the queue and have no assignee or SLA." In practice:

* A group does not show up in **Waiting**, **All**, **Mine** or **Unread**. It lives only in the **Groups** tab.
* There is no **Resolve** button and no calling (**Calling unavailable in groups**).
* Some actions in the conversation menu show **Not available in groups.**

## Common errors

* **No groups here.** Group conversations show up after the number receives group messages.
* **This number does not receive group messages** (tagged **no groups**). The option is off in the inbox: turn it on in the inbox settings › Receive group messages, or ask whoever manages the inboxes. On the phone, the messages keep arriving.
* **Official WhatsApp doesn't receive groups.** To see groups, use a number connected by QR Code.
* **No groups found for** your search. Click **Clear search**.
* **Could not load groups.** Check your connection and use **Try again**.

## Next step

* [How to find conversations](https://docs.stchat.app/en/subcontas/encontrar-conversas.md)
* [How to reply to a conversation](https://docs.stchat.app/en/subcontas/responder-conversas.md)
* [Inbox: overview](https://docs.stchat.app/en/subcontas/inbox.md)


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