> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Business Profile

> Connect your Google Business Profile and see reviews and questions in Chats and in Reputation.

## What it's for

To receive the reviews and questions from your Google Business Profile. They arrive in Chats as public chats and feed **Reputation**.

## Who can do it

Owner and Admin connect and choose the Reputation profile ("Only Owner and Admin switch the profile."). Seeing the status: all roles.

It appears if the agency has enabled the Google Business Profile module, which lives inside Reputation, for the organization. The agency must have linked a Google instance to the organization.

## Where to click

**Settings › Channels**: on the **Google Business Profile** row, use **Connect** (or **Reconnect**). After that, the reviews appear in **Reputation**.

## Step by step

**1. Click Connect**

You go to the Google sign-in. Sign in with the account that manages the Business Profile.

**2. Choose the profile, if there is more than one**

If the account has several profiles, "Which Google profile stays in this inbox?" appears. Choose the one this inbox serves.

**3. Choose the Reputation profile**

Only one profile per organization feeds Reputation. In the channel panel, click **Use this profile**. Switching changes the reviews inbox right away; replies already published stay on Google.

## What happens next

* Reviews and questions arrive in Chats as public chats. The reply is visible to everyone on Google.
* There is no reply window: a review can be answered at any time.
* You can edit and delete the company's reply. The customer's review cannot be deleted.
* There are no attachments or reactions.
* The AI suggests the draft; publishing requires a person's review.

In **Reputation** there are the **Reviews** and **After service** tabs, and the **Ask for a review** button.

## Common errors

* "This Google account has no Business Profile."
* "The connection was canceled at the provider.": the sign-in was closed before it finished.
* "This profile is already used by another organization." / "This Google location is already used by another organization."
* "This profile already sends reviews to another destination. Replace it to use it in Reputation." (button **Replace destination and save**)
* "This profile is disconnected. Ask the agency to reconnect it."
* "This instance has no Google profile chosen yet."
* "(profile name) has lost access on Google": new reviews and questions don't arrive until the agency renews access. The history stays in Chats and in Reputation.
* "Reviews unavailable": Google hasn't yet granted access to the profile's reviews.
* "This channel's module is off for the organization. Ask your agency to turn it on."

## Next step

* [The Channels screen](https://docs.stchat.app/en/subcontas/tela-de-canais.md)
* [Disconnected channel](https://docs.stchat.app/en/subcontas/canal-desconectado.md)
* [Reply to chats](https://docs.stchat.app/en/subcontas/responder-conversas.md)


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