> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to find chats

> Use the tabs, filters, and search in the Inbox to find the right chat.

## What it is for

With many chats, you need to see only what matters right now. The tabs separate them by status; the filters and search narrow them down.

## Who can use it

Everyone who has access to **Chats** uses tabs, filters, and search. The list shows only the inboxes released to you.

## Where to click

In **Chats**, at the top of the list: the **Search conversations…** field, the tabs, and the filter buttons.

## Step by step

**1. Choose the tab**

On the bar: **Waiting**, **All**, **Mine**, and **Groups**. Under **More** are **Unread**, **SLA breached**, **Favorites**, **Pinned**, **Muted**, **Snoozed**, **Resolved**, and **Archived**.

**2. Filter by inbox or channel**

Use the **Inboxes** selector (or **Filter by channel**) to see only one number or a group of numbers. The filter appears as a chip; remove it to go back to all.

**3. Filter by tag**

Click **Filter by tags**, check the tags, and choose **Any tag** or **All tags**. **Clear** removes the filter.

**4. More filters**

There is also the **Agent** filter (with the **No owner** option) and the **Priority** filter. On some tabs, the **With open cart** filter appears.

**5. Search**

Type in the search field. The text searches the contact's name and the messages; the result separates **Chats** from **Also in messages**.

## What each tab shows

* **Waiting**: people who wrote and don't have an owner yet. Start here.
* **Mine**: the chats where you are the owner.
* **All**: all chats in progress.
* **Unread**: what you haven't read yet.
* **SLA breached**: only appears if SLA is on. See [SLA and priority](https://docs.stchat.app/en/subcontas/sla-e-prioridade.md).
* **Resolved**: closed chats. They leave the working tabs.
* **Groups**: WhatsApp group chats. See [WhatsApp groups](https://docs.stchat.app/en/subcontas/grupos-do-whatsapp.md).

When you hover over a chat, the **Actions** menu offers **Pin to top**, **Favorite**, **Mute**, **Archive**, **Mark as unread**, and **Snooze…**. There is a limit of 500 favorite chats.

## What happens next

The inbox, tag, and agent filters stay applied when you reload the page, and the last tab you chose is saved for you. A **Snoozed** chat leaves Waiting, Mine, and All and comes back at the chosen time (for example **1 hour**, **Tomorrow, 9 AM**, or **Monday, 9 AM**); the SLA pauses until then. You can write a reminder.

## Common errors

* **No chats for this filter.** or **No conversation matches the search.** Click **Clear search** or **Clear filter**.
* **No conversations with these tags.** Switch to **Any tag**.
* **No connection — trying to reconnect…** The chats already loaded stay, but may be outdated. Use **Try again**.
* **No inbox released to you.** Ask the organization's Owner.
* **Delete conversation** is only for the Owner or an Admin.

## Next step

* [How to reply to a chat](https://docs.stchat.app/en/subcontas/responder-conversas.md)
* [Bulk actions](https://docs.stchat.app/en/subcontas/acoes-em-massa.md)
* [Tags and internal notes](https://docs.stchat.app/en/subcontas/etiquetas-e-notas-internas.md)


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