> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up NPS

> Turn on the 0 to 10 question that asks customers whether they would recommend the company, and set when it goes out and to whom.

## What it is for

**Relationship NPS** automatically sends a 0 to 10 question, from time to time, to people who are already customers. It is different from CSAT, which rates a single conversation.

## Who can do it

Everyone sees the tab. Only Owner and Admin can change and save. For everyone else, the fields are disabled and there is no **Save** button. If the screen says "NPS is being set up in your account", it is not available yet for the organization.

## Where to click

**Settings › Organization › NPS**. The answers appear in [Reputation](https://docs.stchat.app/en/subcontas/reputacao.md).

## Step by step

**1. Turn on NPS**

Use the switch next to **Relationship NPS**.

**2. Set the frequency**

In **Ask every**, type the number of months between one question and the next for the same contact.

**3. Choose who receives it**

In **Who receives it**, check **Paid a charge**, **Won a deal**, or both.

**4. Adjust the question and the time window**

Edit the **Question** (or use **Use the default question**), set **Send from** and **to**, and the **Limit per inbox/hour**.

**5. Save**

Click **Save**.

## What happens next

The question is only sent 14 days after the first purchase or the first won deal. People in Do not disturb › WhatsApp do not receive it. On the Official inbox, outside the 24-hour window, the request stays "not sent" and tries again in 7 days.

## Common errors

* **From 1 to 24 months.**
* **Check at least one.** (who receives it)
* **Up to 300 characters.** (question)
* **The start comes before the end.** (time window)
* **From 1 to 500.** (hourly limit)
* **Couldn't save. Nothing was changed.**

## Next step

* [Reputation](https://docs.stchat.app/en/subcontas/reputacao.md)
* [Subaccount payments](https://docs.stchat.app/en/subcontas/pagamentos-da-subconta.md)
* [Organization settings](https://docs.stchat.app/en/subcontas/ajustes-da-organizacao.md)


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