> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Team skills

> Register languages, products, and levels and say who on the team has each one, so distribution picks who answers.

## What it's for

Skills are tags such as language, product, or level. Conversation distribution uses these tags to choose who answers. That way, a conversation in English goes to someone who speaks English.

## Who can do it

Everyone sees the tab. Only Owner and Admin create, delete, and assign skills. The other roles (Supervisor and Operator) can only read.

## Where to click

**Settings › Organization › Skills**.

## Step by step

**1. Create the skill**

In one of the groups (**Language**, **Product**, **Level**, or **Other**), click **Add**, write the name, and press Enter.

**2. Give the skill to people**

In the **People** list, click the pencil next to the name and tick their skills.

**3. Require the skill on the inbox**

In the inbox options, under **Require skill**, choose **Don't require**, **Always the same**, **By the contact's tag**, or **By the contact's field**.

## What happens next

In distribution ("Hand over to a person" and AI), only people who have the required skills receive the conversation. If nobody on the team has the skill, the screen warns you and the conversations go to the queue. With **By the contact's tag**, a contact with the "English" tag only goes to people who have English. Names are compared without accents and ignoring case.

## Common errors

* **Couldn't save skills. Try again.**
* **Couldn't load skills.** Use **Try again**.
* **Choose the contact field**: you forgot to choose the field in the **By the contact's field** mode.
* When you delete a skill, it is removed from the people and from the inboxes that require it. Confirm with **Delete**.

## Next step

* [Organization settings](https://docs.stchat.app/en/subcontas/ajustes-da-organizacao.md)
* [Assign and resolve conversations](https://docs.stchat.app/en/subcontas/atribuir-e-resolver.md)
* [Tags and internal notes](https://docs.stchat.app/en/subcontas/etiquetas-e-notas-internas.md)


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