> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to schedule an appointment

> Create, reschedule, and cancel appointments from the Calendar panel.

## What it's for

Book a time for a contact, change the date, or cancel, without the customer using the public link.

## Who can do it

Anyone with access to the **Calendar** screen. At least one calendar must exist. It appears if the agency has enabled the Calendar module for the organization.

## Where to click

In **Calendar**, click **New appointment**, or click a "+ free" block in the **Week** view to schedule at that time. 

## Step by step

**1. Choose the contact**

Search for the contact. If the person is not in your records, use **Add without contact…** and enter the guest's name, email, or phone.

**2. Choose calendar and time**

Select the **Calendar** and, if there is one, **With whom**. The **Free slots** list shows the options. For another day, use **Pick another day and time**.

**3. Fill in the details**

If needed, change the **Duration**, write **Notes** (internal, the guest does not see them), choose **Repeat**, use **Add STMeet video call**, or **Add reminder**.

**4. Confirmation by WhatsApp**

Tick **Confirm via WhatsApp** to send the summary with Confirm / Reschedule buttons. If the contact has no phone, the option is unavailable. **Reminder the day before** goes out at 6 PM the day before.

**5. Schedule**

Click **Schedule**. The screen shows "Appointment created".

## Offer times

Instead of choosing yourself, click **Offer**. The contact receives free times in the conversation and picks one through the link. The time stays free until someone books it. Outside the 24-hour window, the message uses an approved template; without one, a notice appears asking you to create a Scheduling template.

## Reschedule

* **By dragging**: in Week or Month, drag the block to another time. "Appointment moved." appears with **Undo** (valid for 10 min).
* **By editing**: open the appointment, use **Change date and time**, and save ("Appointment updated").
* If the customer asked for another time, the status **Reschedule (customer asked)** appears on the appointment.

## Cancel

Open the appointment and click **Cancel appointment**. Tick **Tell … on WhatsApp, with the link to reschedule** if you want to notify them. For series, choose **Only this one**, **This and the following**, or **All in the series**. Confirm with **Cancel appointment**; **Keep it** backs out.

For people who did not show up, use the status **No-show** (or the **No-show** button, when there is a deposit).

## What happens next

The appointment appears in the calendar and, with Google connected, becomes an event there. The status can be **Scheduled**, **Confirmed**, **Cancelled**, **Completed**, or **No-show**. Times show the browser's time zone.

## Common errors

* "Conflicts with … at that time." Use **Book anyway** or **Move anyway** only if it is on purpose.
* "Enter the guest's name, email, or phone."
* "No free slots on this day. Pick another day and time."
* "Google events are read-only." Edit in Google Calendar.
* "Could not move right now. Nothing was changed."
* "{name} was not notified: the 24-hour window is closed."

## Next step

* [Hours and availability](https://docs.stchat.app/en/subcontas/horarios-e-disponibilidade.md)
* [Public booking page](https://docs.stchat.app/en/subcontas/pagina-publica-de-agendamento.md)
* [Check-in and in-person queue](https://docs.stchat.app/en/subcontas/check-in-e-fila.md)


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