> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to act on several conversations at once

> Select conversations in the Inbox to resolve, reopen, assign, tag, or mark as read in bulk.

## What it's for

Clear the queue in one go: resolve dozens of conversations, hand several to one person, or put the same tag on all of them.

## Who can do it

* **Assign to…** to anyone: Owner, Admin, and Supervisor. The Operator sees **Assign to me**.
* **Dismiss SLA** only appears for people who can dismiss the SLA (the rule is set in the SLA settings).
* The other actions appear for anyone with selection turned on. In read-only mode, selection does not exist.

## Where to click

In **Conversations**, hover over a conversation and tick the selection box. The actions bar takes the place of the **Conversations** title.

In the **Waiting** tab the path is different: **More options** menu › **Select conversations** (only enabled in Waiting, with the queue visible). There the actions are **Dismiss from queue** and **Assign to…**.

## Step by step

**1. Select**

Tick the conversations one by one. You can tick a range with Shift. The box at the top, **Select all loaded**, ticks everything on the screen.

**2. Select everything in the tab, if you need to**

When there are more conversations than the ones loaded, **Select all N in** and the tab name appear. This applies to the current filter (inbox, tag, agent).

**3. Choose the action**

**Resolve** (or **Reopen**, in the Resolved tab), **Assign to…**, **Tag…** or, under **More actions**, **Mark as read**, **Mark as unread**, and **Dismiss SLA**.

**4. Confirm Resolve**

The window asks **Resolve N conversations?**. The **Notify customers (survey, review and flows)** box starts unchecked. Click **Resolve N**.

In **Assign to…**, choose a person, **You**, or **No owner** (the conversation goes back to Waiting). In **Tag…**, choose one tag at a time and click **Tag N**.

## Limits

* When you select one by one, the system processes in blocks of 200.
* With **Select all N in…**, the limit is 1,000 conversations at a time. Above that, the screen shows **There are N conversations and the limit is 1,000 at a time** and turns the actions off until you filter the list (inbox, tag, agent, or date).

## What happens next

* A notice tells you the result, for example **N conversations resolved**. If some fail, it says how many and why: **without permission**, **already had an owner**, **conversation deleted**, or **were not processed (try again)**.
* Conversations resolved in bulk leave All and Mine and go to **Resolved**. If the customer writes, the conversation reopens.
* With **Notify customers** unchecked, the conversations are resolved silently: no satisfaction survey, no review invite, and the "Conversation closed" trigger does not fire. Checked, it is the same as resolving them one by one.

## Common errors

* **The list changed.** The total changed between your selection and the confirmation. Confirm again with the new number.
* **Could not finish. Nothing changed.** Use **Try again**.
* **Available in Waiting.** The **Select conversations** option in the menu only works in the Waiting tab.

## Next step

* [How to find conversations](https://docs.stchat.app/en/subcontas/encontrar-conversas.md)
* [How to assign, transfer, and resolve](https://docs.stchat.app/en/subcontas/atribuir-e-resolver.md)
* [SLA and priority](https://docs.stchat.app/en/subcontas/sla-e-prioridade.md)


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