> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to get paid by clients through Stripe

> Connect the agency's Stripe, choose the payment methods, and set up the reminder schedule, fine, and interest.

## What it is for

On the **Payments and reminders** screen, the agency connects its own Stripe account. Client money lands in the agency's account and goes to the bank registered in Stripe. The same screen sets the payment methods and the billing reminders.

## Who can do it

Only the Owner and Admins change how payments are received. In View as, the screen is read-only. For the overview, see [Billing for subaccounts](https://docs.stchat.app/en/agencias/cobranca-das-subcontas.md).

## Where to click

In the portal, open **Payments and sequence** (`/recebimento`).

## Step by step

**1. Connect Stripe**

Under **Agency Stripe**, click **Connect with Stripe**. You sign in on Stripe; STChat never sees or stores your password or key.

**2. Finish the signup, if asked**

Stripe may ask for company documents. Until then the status is **Waiting for Stripe** and charges do not go out. Click **Finish Stripe signup**.

**3. Choose the payment methods**

Under **Payment methods**, turn on **Pix**, **Boleto**, and **Credit card**. Enter the day in **Statement due day**, from 1 to 28.

**4. Turn on the reminder steps**

Under **Reminder schedule**, turn on what you want: **Charge sent** (on the 1st), **Reminder 3 days before**, **Reminder on the due date**, **Late notice**, and **Final notice**. Reminders go out through the agency's WhatsApp and through email with your brand.

**5. Set suspension (optional)**

**Suspend the organization** is off by default. If you turn it on, enter the days late, from 8 to 60.

**6. Set the fine and interest**

Under **Fine and interest**, the fine goes from 0 to 2% and the interest from 0 to 1% per month. They are added as a line on the next statement.

**7. Save**

Click **Save changes**.

To adjust the text of the reminder sent 3 days before, use **Edit message**. **Restore default** brings back the original.

## What happens next

Statements are charged by Pix, boleto, or card, depending on what you turned on. For the statements view, see [Client statements](https://docs.stchat.app/en/agencias/extratos.md). When you click **Disconnect**, open charges are no longer received here.

## Common errors

* "Couldn't open Stripe. Try again."
* "The Stripe connection is unavailable right now."
* "This Stripe account doesn't accept it yet; it stays off and locked." (the payment method is not enabled on your Stripe account)
* "Day from 1 to 28."
* "From 8 to 60 days."
* "The fine goes from 0 to 2%."
* "Interest goes from 0 to 1% per month."
* "Couldn't save. Try again."

## Next step

* [Client statements](https://docs.stchat.app/en/agencias/extratos.md)
* [Billing for subaccounts](https://docs.stchat.app/en/agencias/cobranca-das-subcontas.md)
* [Resale prices and client plans](https://docs.stchat.app/en/agencias/precos-de-revenda-e-planos-dos-clientes.md)


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