> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stchat.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to open as client

> See an organization's app the way the client sees it, in read-only mode, with a time-limited session and an audit log entry.

## What it is for

To check what the client sees, without changing anything. You open the organization's app in another tab, in read-only mode.

## Who can do it

Only the agency Owner and Admin can open as client. An organization being deleted does not show the button.

## Where to click

The **Open as client** button appears:

* at the top of the organization;
* in the side panel of an organization under **Organizations**;
* in the **Users** list, in the person's side panel;
* in **Today**, as a shortcut.

## Step by step

**1. Click Open as client**

The window "Open (organization name) as client" opens. It warns you: you will see the app in read-only mode, the access is logged in the audit and the client can see that the agency opened it.

**2. Give the reason**

Write the **Reason**, from 5 to 300 characters. For example: check the support queue at the owner's request.

**3. Choose the length**

Under **Session length**, choose 15, 30, 60 or 120 minutes. The default is 30 minutes. After that time, the session ends on its own.

**4. Open the app**

Click **Open the client app**. The client's app opens in a new tab.

## What happens next

In the app, a banner says: "You are viewing as (organization) · read only. This access is logged and (organization) can see who entered."

* Sending, replying and changing chats stay with the client's team. The reply field shows "Read-only".
* Write actions show "Read-only session: nothing was changed."
* When the time is up, "The read-only session has ended." appears.

The access is recorded in the agency's Audit log and is visible to the client.

## Common errors

* "Tell the reason (5 to 300 characters)."
* "Only the agency Owner and Admin open as client."
* "Organization not found."
* "Could not open right now. Try again."
* On the app's sign-in screen: "Sign in with your agency account to open the organization in read-only mode." Sign in to the agency portal and try again.

## Next step

* [Agency users](https://docs.stchat.app/en/agencias/usuarios-da-agencia.md)
* [Today and the agency dashboard](https://docs.stchat.app/en/agencias/hoje-e-painel-da-agencia.md)
* [Organizations](https://docs.stchat.app/en/agencias/organizacoes.md)


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